What information do we collect?
We may collect the following information:
- Address and telephone number and contact information including email address
- Demographic information such as preferences and interests and postcodes
- Other information relevant to customer surveys and/or offers
What we do with the information we collect?
- We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- This information is used to send you reminders for vaccination, flea and worm treatments
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email text phone or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We are committed to protecting your privacy!
Personal Information that this website collects and why we collect it
This website collects and uses personal information for the following reasons:
Tracking site visits
Like most websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website.
Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.
Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.
Contact forms and email links
Should you choose to contact us using the contact form on our Contact us page or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any third party data processor.
Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.
We also hold details on our computers relating to the information you provide us with on our contact forms or email links. We do this in order to reply to your enquiry.
If you do not want us to keep any of your details on file please advise us.
We do not exchange, sell, rent or give away your email address or any other details to other companies.
If you are signed up to our email newsletter, your email address is forwarded to MailChimp who provide us with email marketing services. We consider MailChimp to be a third party data processor. The email address that you submit will not be stored within this website’s own database.
Your email address will remain within MailChimp’s database for as long as we continue to use MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please tell us the email address that is subscribed to the mailing list.
If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.
While your email address remains within the MailChimp database, you will receive periodic (approximately 8 times a year) newsletter-style emails from us.
Third party data processors
We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen . Both of these third parties are based in the USA and are EU-U.S Privacy Shield compliant.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
The data controller of this website is: Murphy and Co. veterinary practice , a UK Private limited Company, company number:08236764.
All traffic (transferral of files) between this website and your browser is encrypted and delivered over HTTPS
Click here to ask us anything else about our data protection systems.